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MyChart Terms and Conditions Statement

This website (“Site”) and related services that are provided by SLUCare to its patients are subject to the terms and conditions set forth below. Please read the following information carefully. Your continued use of this Site will indicate your agreement to abide by the terms and conditions as set forth below. Please exit this Site if you do not agree to be bound by these terms and conditions.

PRIVACY

Maintaining the privacy of your medical information is important to us. SLUCare will use your medical information in a confidential manner in order to provide health care services to you. SLUCare will not disclose your healthcare information to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. Please review the SLUCare Notice of Privacy Practices for a thorough description of how we gather, use, and protect your confidential medical information. All messages sent and received via MyChart, containing medical information, are subject to state and federal laws governing the privacy and security of protected health information.

http://www.slu.edu/hipaa/notice_of_privacy_practices_content.pdf

MyChart Features

Electronic Messaging and Medical Information

Please note that MyChart information is to support the healthcare relationship with your medical professionals. Information provided on MyChart is not a replacement for proper medical attention and does not include your complete medical record.

If your provider is out of the office or unavailable, messages sent via MyChart may be routed to other authorized caregivers within SLUCare in order to facilitate a timely response to your request.

MyChart should never be used for urgent matters. For all urgent medical matters, please contact your physician’s office by phone, go to an emergency room, or dial 911.

Secure Communications

All communications between you and SLUCare, using MyChart, occur over a secure connection. You will receive internet email messages notifying you that new information is available in your MyChart account. These email messages, however, will not contain any confidential medical information. All of the confidential medical information available to you in MyChart is protected and securely maintained by SLUCare.

Access Code

When you initially enroll in MyChart, you will be provided with a temporary access code. The access code you receive will give you the opportunity to create a personal login name (called “MyChart ID”) and a password. Once this access code has been used it will no longer be valid. It is extremely important that you keep your login name and password completely confidential. Anyone with access to your login name and password will be able to access your confidential medical information. That person will also be able to read your messages and send new messages as if they were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that your security has been compromised. You may change your password at any time.

Information Does Not Constitute Medical Advice

SLUCare assumes no responsibility for how you use the information obtained from the MyChart Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you.

You may wish to communicate with one of your SLUCare providers about the medical information you access via MyChart. If you have an emergency, or think you need to speak to someone urgently, please do not use the email communication options provided to you by MyChart. Neither MyChart nor any other application available through this Site is a substitute for appropriate and timely contact with your physician. This Site is not a substitute for consultation with your physician. You should never change or stop any course of prescribed treatment without first consulting your physician.

Accuracy and Integrity of Information

Although SLUCare attempts to ensure the integrity of the MyChart website, it does not guarantee the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies, or other errors. In the event that an inaccuracy arises, please inform SLUCare so that it can be corrected. Information contained on the Site may be changed or updated without notice.

Restrictions on Use and Ownership

All pages within the MyChart Site and any material made available for download are the property of SLUCare and/or its subsidiaries and affiliates. The content on the Site is provided only for SLUCare and its patients. The words “SLUCare” and its associated logo are the trademarks and service marks of Saint Louis University. All other trademarks, service marks, and logos used in this Site, including but not limited to MyChart and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of SLUCare or the third party that may own the trademark, service mark, or logo.

Appropriate Use and Termination of Access

Access to the MyChart system is granted to users for the purpose of furthering their medical care. Any use of the system unrelated to this purpose may result in the suspension or termination of access privileges. Improper activities include, but are not limited to such actions as abusive language or other activities that are deemed to be disruptive to SLUCare clinical operations. SLUCare reserves the right to permanently terminate your access to MyChart under violation of these terms and conditions.

SLUCare may temporarily restrict access for purposes of planned maintenance to the MyChart system. In such instances every effort will be made in advance to communicate downtime to users, however, there may be reasons that access to MyChart will be restricted without advance notice.

If you have a question, comment, or suggestion , please contact the SLUCare MyChart Team at (314) 977-4440.